Essential Business Knowledge
All sections

Module 9 · Operations & Supply Chain

How value actually gets made and delivered: processes and bottlenecks, lean and quality, inventory, supply chains, and capacity.

Module 9 OverviewIncluded with purchase

What you'll be able to do after this module, the lesson plan, and the key frameworks.

5m
Process Analysis, Bottlenecks & ThroughputFree

Mapping processes, finding the bottleneck, and Little's Law.

60m
Lean, Six Sigma & QualityIncluded with purchase

Eliminating waste and defects the Toyota way.

60m
Inventory & the JIT/EOQ Trade-offIncluded with purchase

How much to hold, how much to order, and why it ties up cash.

60m
Supply Chain Design & ResilienceIncluded with purchase

The efficiency-vs-resilience trade-off and the bullwhip effect.

60m
Capacity, Queues & Service OperationsIncluded with purchase

Matching capacity to demand, and why 100% utilization is a trap.

60m
Exercise: Map a Process and Fix the BottleneckIncluded with purchase

Map a real process, find its bottleneck, and propose an improvement.

45m

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